MERVINTH HOLLOW LLC provides product delivery services to customers within the United States. We are committed to offering a clear and convenient experience regarding order processing and logistics.
- Delivery Coverage
Currently, we primarily serve customers within the United States.
Specific delivery areas are determined by the shipping address provided and the actual service coverage of our carriers.
Delivery times for Alaska, Hawaii, U.S. territories, and certain remote areas may differ from those for the contiguous 48 states.
- Order Processing Time
Once payment is completed and the order is confirmed, we typically require 1–3 business days to process the order and prepare it for shipment.
Order processing time excludes weekends and U.S. federal holidays.
After the order has shipped, we will provide tracking information so customers can monitor the delivery status.
- Major Logistics Carriers
Depending on the destination, package size, weight, and specific delivery requirements, we may use the following major U.S. logistics providers:
UPS
FedEx
USPS
The specific carrier will be determined based on the details of the order.
UPS
UPS Ground is a common ground shipping service within the U.S.; official information indicates a delivery time of 1–5 business days, depending on the origin and destination.
FedEx
FedEx Ground typically offers 1–5 business day delivery within the contiguous U.S.; shipments to Alaska and Hawaii generally take 3–7 business days.
For certain residential orders, we may use FedEx Home Delivery; official information indicates a delivery time of 1–5 business days for residential addresses.
USPS
We may also use USPS for certain lightweight shipments or residential deliveries. Specific services and estimated delivery times will be determined based on the shipping address, package type, and actual shipping arrangements.
4. Estimated Delivery Time
Generally:
Order processing time: 1–3 business days
Shipping time (within the contiguous US): Approximately 1–5 business days
Total estimated time: Approximately 2–8 business days
Please note that the times above are estimates and do not constitute a guaranteed delivery date for every order.
- Shipment Tracking
Once the order has shipped, we will provide tracking information if the carrier offers such a service.
Customers can use the tracking number to check the package status on the carrier’s official website.
It may take some time for tracking information to update in the carrier’s system.
- Delivery Delays
Estimated delivery times may be affected by the following factors:
Severe weather;
Holidays and peak delivery periods;
Carrier transit delays;
Incorrect delivery address information;
Delivery to remote areas;
Packages requiring further processing or inspection;
Unforeseen transit or operational issues.
If you have not received your package beyond the estimated delivery time, please contact us, and we will assist in checking the status based on the actual tracking information.
- Address Information
Customers should ensure they provide accurate and complete delivery information when placing an order, including:
Recipient’s name;
Street address;
City;
State;
ZIP Code;
Contact phone number (if required).
If delivery fails, the package is returned, or additional fees are incurred due to an incorrect or incomplete address provided by the customer, the resolution will be determined based on the specific circumstances of the order.
- Lost Packages or Shipping Irregularities
If tracking information has not updated for an extended period or shows an irregularity, we will investigate the matter with the carrier based on the situation.
If the carrier confirms the package is lost or identifies other shipping issues, we will handle the matter in accordance with the order details and applicable refund or replacement policies.
- Package Marked Delivered but Not Received
If tracking information indicates the package has been delivered but you have not received it, please first check:
Your doorstep or the designated delivery location;
Your mailbox or other specified drop-off points;
Whether a family member or neighbor accepted the package on your behalf;
The delivery records provided by the carrier. If you are still unable to locate your package, please contact us as soon as possible so we can assist in verifying the situation.
- Discreet Packaging
As we sell adult lingerie, we prioritize our customers’ privacy.
Whenever possible, we use plain, shipping-appropriate outer packaging to minimize the display of product details.
The specific packaging method may vary depending on product dimensions, order details, and logistics requirements.