MERVINTH HOLLOW LLC (hereinafter referred to as “we” or “the Company”) values your privacy and is committed to protecting the personal information you provide while visiting and using our website and purchasing products.
This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as how you can manage your privacy choices.
- Scope
This Privacy Policy applies to your access, browsing, or use of our website, as well as activities related to purchasing products, submitting inquiries, or contacting our customer service team through the website.
Company information is as follows:
Company: MERVINTH HOLLOW LLC
Address: PO Box 3563, Chula Vista, CA 91909
Email: [email protected]
- Information We Collect
Depending on how you interact with our website, we may collect the following information:
2.1 Order Information
When you purchase products, we may collect:
Name
Shipping address
Billing address
Email address
Phone number
Order details
Products purchased and quantities
Order amount
Shipping and order status information
2.2 Contact Information
When you contact us via email, website forms, or other customer service channels, we may retain the information you voluntarily provide, including your name, email address, order number, and the content of your inquiry or feedback.
2.3 Technical Information
When you visit the website, we may automatically collect certain technical information, such as:
IP address
Browser type
Device type
Operating system
Time of website access
Page view history
Website usage data
Referring pages and related technical data
This information is primarily used for website operation, security maintenance, troubleshooting, and improving the user experience.
3. How We Use Your Information
We may use the information we collect for the following purposes:
Processing and fulfilling your orders;
Providing products and related customer services;
Communicating with you and responding to your inquiries;
Providing order confirmations and order status notifications;
Processing refunds, returns, and after-sales requests;
Maintaining the proper operation of the website;
Preventing fraud, unauthorized transactions, and other security risks;
Analyzing website usage and improving website functionality;
Complying with applicable laws, regulations, and legal requirements.
We will not use your personal information for purposes unrelated to the original collection purpose, unless permitted or required by law.
- Payment Information
When you make a payment on our website, the payment transaction may be processed by a third-party payment service provider.
To complete the payment, the relevant payment service provider may need to process necessary payment information. We generally do not directly store full bank card numbers or card security codes.
Payment service providers may process relevant information in accordance with their own privacy policies and security standards.
We may receive limited information related to order payments—such as payment status, transaction amount, transaction identifiers, or payment method type—to confirm and manage your orders.
- Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website function properly, remember your settings, analyze website usage, and improve the user experience.
Some cookies are essential for the proper functioning of the website.
For non-essential cookies, we may provide you with choices via a cookie notice or relevant settings on the website.
You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the proper functioning of some website features.
- Third-Party Services
We may engage third-party service providers to assist with website operations, payment processing, order management, security protection, analytics, or other necessary services.
These service providers process information only to the extent necessary to provide the relevant services and handle data in accordance with applicable laws and their own privacy policies.
We do not sell your personal information.
7. Information Sharing
Where necessary, we may share limited personal information with the following categories of third parties:
Payment processing service providers;
Delivery and logistics service providers;
Website hosting and technical service providers;
Website security and fraud prevention service providers;
Customer service and communication service providers;
Legal, regulatory, or government agencies.
Information sharing is limited to what is necessary to perform the relevant services, protect the rights and interests of the website and its users, or comply with legal requirements.
- Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, use, modification, disclosure, or loss.
However, no method of internet transmission or electronic storage is absolutely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee the absolute security of information transmission or storage.
- Data Retention
We retain personal information for the period necessary to fulfill the purposes for which it was collected, including completing orders, providing after-sales service, resolving disputes, and complying with retention periods required by applicable laws and regulations.
When the relevant information no longer serves a necessary business or legal purpose, we will take reasonable measures to delete, anonymize, or securely dispose of it in accordance with applicable laws.
- Your Privacy Rights
Depending on applicable laws, you may have some or all of the following rights:
To request information about the personal information we process;
To request access to your personal information;
To request the correction of inaccurate or incomplete information;
To request the deletion of personal information, where applicable;
To restrict or object to certain processing of personal information, where applicable;
To request a copy of certain personal information you have voluntarily provided;
To withdraw certain previously given consents;
To lodge a complaint with the relevant regulatory authority regarding the processing of personal information.
Specific rights may vary depending on your region of residence and applicable laws.
To exercise your privacy rights, please contact us at the following email address:
- Children’s Privacy
Our website and products are intended for adults.
We do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal information from a child in a manner inconsistent with applicable laws, we will take reasonable measures to delete such information as required by law.
12. External Websites
Our website may contain links to third-party websites or services.
When you visit a third-party website, its privacy practices are governed by that third party’s own privacy policy. We recommend that you review the relevant third party’s privacy policy before providing any personal information.
- Updates to the Privacy Policy
We may update this Privacy Policy in response to changes in our business, adjustments to website functionality, or changes in applicable laws and regulations.
The updated version will be posted on this page, and the “Last Updated Date” will be revised to reflect the changes.
We encourage you to review this page periodically to stay informed about our latest privacy practices.