MERVINTH HOLLOW LLC values every customer’s shopping experience. If you are not satisfied with the product you received, you may request a return in accordance with the following return and refund policy.
- Return Period
Customers may submit a return request within 30 business days of receiving the item.
To initiate a return, please email us within the return period at:
Please include your order number, purchase details, and the reason for the return in your email so that we can verify the order and provide return instructions.
Return requests submitted after the 30-business-day period may not be eligible for a refund, unless otherwise required by applicable law.
- Returns of Opened Items
We accept returns of opened items, provided they meet the return criteria.
As our products fall under the category of erotic lingerie, we understand that customers may need to open the packaging to inspect the item. Therefore, a return request will not be automatically rejected simply because the item has been opened.
However, the returned item must be in a reasonable condition.
If the item shows signs of obvious use, wear, washing, or damage, or if the item’s condition has been significantly compromised by the customer—thereby affecting its resale—we may refuse the return or adjust the refund amount accordingly, subject to applicable legal requirements.
- Return Conditions
Generally, returned items should meet the following conditions:
The request is made within the stipulated 30-day return period;
The item was purchased from our company;
Valid order information or proof of purchase can be provided;
The item has not sustained obvious damage caused by the customer;
The item and its accessories are as complete as possible;
If original packaging is available, please return it along with the item.
Opening the package does not automatically disqualify the item from being returned.
If there are quality issues, a significant discrepancy between the received item and the order, or damage incurred during shipping, please contact us as soon as the issue is discovered.
- How to Request a Return
Please do not ship the item back directly without first obtaining return instructions. To request a return, please send an email to:
We recommend including the following information in your email:
Order number;
Customer name;
Date of purchase;
Product(s) to be returned;
Reason for return;
Photos (if applicable, in cases of damage or quality issues).
Upon receiving your request, we will review the order details and provide you with further instructions regarding the return process.
- Return Address
The return address is not publicly listed as a fixed address.
Please contact us first after requesting a return:
We will provide the correct return address and specific instructions based on your order.
Please do not send items directly to our registered business address or general contact address unless we have explicitly requested you to do so via email.
- Return Shipping Costs
If the return is due to any of the following reasons:
Product quality issues;
Significant discrepancy between the received item and the order;
Damage incurred during shipping;
Upon verification of the issue, MERVINTH HOLLOW LLC may cover the return shipping costs or handle the matter according to the specific circumstances.
If the return is due to personal reasons—such as a change of mind, incorrect size selection, or the item no longer being needed—the customer is generally responsible for return shipping costs, unless applicable law states otherwise.
- Return Inspection
Upon receiving the returned item, we will inspect its condition and the order details to confirm eligibility for a refund.
If the item meets the requirements of this policy, we will proceed with the refund process.
If the returned item shows signs of use, damage, or other conditions that affect its resale value, we will handle the situation based on the specific circumstances and decide whether to issue a full or partial refund, to the extent permitted by applicable law.
- Refund Processing Time
Once we have received and inspected the returned item, refunds for eligible orders are typically processed within 3–5 business days.
Refunds are usually issued via the original payment method.
The actual time it takes for funds to appear in your account may depend on the processing times of banks, credit card companies, or third-party payment providers; therefore, the final time of receipt may vary.
9. Refund Amount
If a return meets the eligibility criteria, we will generally refund the purchase price of the eligible items.
Whether the original shipping costs are refunded depends on the reason for the return, the order details, and applicable laws.
If the return is due to product quality issues, a discrepancy between the item and the order, or other issues caused by us, we will handle the associated costs based on the specific circumstances.
- Product Quality Issues
If you receive an item with a significant quality issue, please contact us as soon as possible.
Please provide:
Order number;
Product name;
Description of the issue;
Photos of the product (if necessary).
We will verify the situation and provide a refund, replacement, or other appropriate solution based on the circumstances.
- Damaged or Incorrect Items
If an item is damaged during shipping or does not match your order, please contact us promptly.
Please do not discard the item or packaging materials; keep them if possible so we can verify the issue.
- Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
If the order has not yet entered the processing or shipping stage, we will do our best to assist with the cancellation.
If the order has already been shipped, the return process may need to be followed instead.
- Special Circumstances
If a return or refund is covered by mandatory provisions of applicable law, this policy does not limit the rights to which the customer is legally entitled.
For any special return situations, we recommend contacting us via email first so we can handle the matter based on the specific order details.
- Contact Us
To request a return, inquire about a refund, or obtain the return address, please contact us:
Company: MERVINTH HOLLOW LLC
Address: PO Box 3563, Chula Vista, CA 91909
Email: [email protected]
Please note: You must contact us to obtain the return address before initiating a return; do not ship the item back on your own.